Shipping policy

Shipping & Production Timeline:

our shipping policy is strict Please allow 2-3 weeks for the production and shipping of all items, unless otherwise specified on the product page. Each item is crafted with care, and we strive to ensure the highest quality for our customers.

Order Tracking:

Once your order has shipped, you will receive a tracking number sent to the email address provided at checkout. This will allow you to monitor your package every step of the way.

Delivery Times:

After shipment, please allow 4-6 business days for your order to arrive, depending on your location and the shipping method selected. We partner with trusted carriers to ensure timely delivery, though delays may occur during holidays or unforeseen events.

Store Policies:

• All sales are final. We do not offer refunds or exchanges, so please review your order carefully before checkout.
• We ask that you familiarize yourself with our full store policies to ensure a smooth shopping experience. These policies outline important details about shipping, returns, and other common inquiries.

Thank you for choosing our store! If you have any questions or need further assistance, feel free to reach out to our customer support team.

Lost Packages: We are not responsible for lost, stolen, or damaged packages. The buyer commits to full responsibility when purchasing. Please contact USPS, or your local Postal Carrier to locate your package, and or file a lost package report.

Incorrect Addresses: heavenonearth is NOT responsible for incorrect addresses. If the buyer's package is returned to us due to an incorrect address, the buyer is FULLY RESPONSIBLE to cover the cost to reship the package